Résumé - Jeffrey Winn

jeffreyjwinn AT pm.me

Categorical Experience

Senior Management, Team Building, Customer Service, Administration, IT Security, Enterprise Solutions, Troubleshooting, Systems Implementation, Architecture, Infrastructure, Systems Integration, Process Improvement, Cloud Computing, Storage, Virtualization, Project Management, Strategic Planning

Certifications / Other

CEH - Certified Ethical Hacker
CSAP - CompTIA Security Analytics Professional
CompTIA Security+
CompTIA CySA+

Blog: https://jeffreyjwinn.github.io/

Summary

I believe that every role is a customer service role. Your customers may be outward or inward facing, but the goal is no different; complete customer satisfaction.

I began my career of more than 25 years in technology as an individual contributor and have enjoyed the many benefits of working with talented colleagues as well as managing a diverse group of skilled people. I am most proud of my ability to provide solutions as enabled by technology, rather than by focusing simply on the technology for its own sake.

Experience

Hayden Beverage Company, [Boise, ID]

Senior Director of IT, 1/2023 – Present

As head of the IT department, ensure the availability and security of all current and future business data and information systems and structures. Form and lead teams internal to the department and providing training and mentorship as needed. Directly and indirectly manage staff with the goal of enhancing professional development and personal growth, collaborating with stakeholders to achieve mutual business goals. Prioritize objectives and implement strategies to achieve company initiatives and manage and develop relationships with key vendors and partners.

Director, IT Security and Infrastructure, 9/2021 – Present

Responsible for all aspects of Information Security throughout the enterprise including defining enterprise architecture standards and oversight of the Service Desk. Responsible for the implementation, management and ongoing support of critical infrastructure including, but not limited to, data centers, LANs and WANs, VPNs, all endpoint devices, including servers, workstations, and mobile devices, VOIP and front/back-office applications. Reporting to the Vice President of IT, with a latitude for independent direction of duties.

Help Desk Administrator, 4/2021 – 9/2021

Provide technical assistance and support for incoming queries and issues related to computer systems, hardware and line of business applications. Interact with people, whether in-person or remotely, to support and troubleshoot any situation that may be impacting their ability to perform their tasks.

Perspecta (via Experis/ManpowerGroup), [Boise, ID]

NMCI Service Desk Agent, 11/2020 – 4/2021

Provide Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization’s products and services, including basic PC, PBX, and network software programming.

Crooked Fence Brewing, [Garden City, ID]

Head Brewer and Brewmaster, 10/2016 – 11/2020

Solely responsible for all brewing, production and IT operations for a medium-sized local craft beer brewery based in Garden City, Idaho. Technologies utilized included networking, web authoring and maintenance, connectivity specifications, hosting selection and general troubleshooting.

Yakima Craft Brewing Company, [Yakima, WA]

Managing Member, 7/2007 – 08/2016

Founder of the company, responsible for overall management and development of both in-house and outsourced technological solutions designed to streamline and automate every aspect of a growing organization. Obtained bank financing during a severe economic downturn, due in large part to my senior-level management experience in a corporate environment.

Vesta, [Portland, OR]

Director, Information Technology, 09/2006 – 04/2007

Revitalized the production and infrastructure groups to bring product-focused value to a dynamic and rapidly evolving organization.

Director, Information Services, 05/2006 − 09/2006

Refocused support culture from task-oriented to service-oriented approach and attitude. Successfully achieved corporate mission to bring embattled departments together in a high pressure environment.

C-COR, [Beaverton, OR]

IT Director, Business Unit, 07/2005 − 02/2006

Provided leadership for the Business Unit while embracing established corporate standards and methodologies. Consolidated several Business Unit offices into one centralized location, strengthened personnel skill sets, and provided solutions to better service unique business unit needs.

Chief Architect, Information Technology, 01/2005 – 07/2005

Presented new solutions to expand range of service and responsiveness for customer base. Scrutinized emerging technologies and restructured existing processes, improving the effectiveness of IT for the company as a whole.

nCUBE, [Beaverton, OR]

Director, Information Technology, 05/2000 − 01/2005

Restructured existing staff and recruited new talent with a charter of delivering focused benefits tied to corporate needs. Changed department principals from reactive cost center to contributing business partner.

Manager, Computer Resource Group, 12/1996 – 05/2000

Led a team of skilled individuals to provide desktop and network support to the enterprise. Managed budgets and contracts, reduced overall costs during a period of rapid expansion.

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